www.chattanooga.gov/311

• The fastest most convenient way to report your City of Chattanooga related issues or to make requests is via the CHATT311 app.
• Hours are Monday-Friday, 8 a.m. to 5 p.m.
  • Call: 423-643-6311
  • Sewer Pay by Phone: 844-898-3672
  • Email – 311@chattanooga.gov
  • Facebook - https://www.facebook.com/Chattanooga311/

Open Records Requests and Claims can be accessed online at http://www.chattanooga.gov/attorney-office.

• Chattanooga City Council meets virtually. Residents can register to watch or participate in the meeting by visiting council.chattanooga.gov. 
• Tennessee Governor Bill Lee issued Executive Order 51, which allows virtual meetings to continue through August 29, 2020.

http://www.chattanooga.gov/city-court

• Effective Monday, March 15th, City Court Judges will resume In-Person Court Hearings at City Court.
• Although the office is open, we encourage residents to pay citations online if possible to reduce contact with the public.
• The Court Clerk's Office is also available via telephone and email during regular business hours. Payments can be submitted either online or via the mail. 
  • Mail: 600 Market Street, Room 104, Chattanooga, TN. 37402 
• You can search for citations or pay fines here. 

http://www.chattanooga.gov/economic-community-development/

• You can report code violations via 311. 
• Contact the Land Development Office at 643-5800 for information on how to submit plans or check current status of previously submitted plans.
• Chattanooga Chamber Small Business Assistance Hotline provides assistance for financial, human resources, banking, credit and business matters. The hotline is available Monday to Friday from 8 a.m. to 5 p.m. at 423-206-2565.
• If your job has been directly impacted by COVID-19 and you need help with rent or utilities visit cha.city/covidresources or email ECDhelp@chattanooga.gov or call (423) 643-7322.

http://www.chattanooga.gov/finance

• Money orders and checks can be mailed to our office. Credit card payments will be accepted over the phone or through our website. For other options call Finance.
  • Online: http://www.chattanooga.gov/finance/treasury-division
  • Phone: (423) 643-7262
  • Mail: City Hall Room 100, 101 E. 11th Street, Chattanooga, TN 37402
    • Sewer Bills Mailed To: Payment Processing Center, P.O. Box 591, Chattanooga, TN 37401
• Senior citizens that are interested in the tax freeze and or relief program should contact our office in October 2020.For questions or to schedule an appointment call (423) 643-7262 or email taxrelief@chattanooga.gov.

http://www.chattanooga.gov/fire-department

• The Chattanooga Fire Department wants the public to know that during the COVID-19 pandemic, our firefighters remain ready at all of our fire halls to respond to emergency calls.
• However, at this critical time, the department has adjusted training activities and classes to maximize staffing. All public events and fire hall visits have been cancelled in order to reduce exposure potential and to concentrate staffing to response.
• Electronic copies of fire reports can be obtained by emailing openrecords@chattanooga.gov. Please provide your name, address where the incident occurred and phone number.

https://chattlibrary.org/

• The Chattanooga Public Library is open for book returns and curbside pickup at all branches, except at the Avondale YFD Center. Books and media can be downloaded or reserved for pickup at chattlibrary.org. 
• Online versions of the Library’s programs are available on its Facebook and YouTube channels, as well as the 2020 summer learning program Make.Play.Read.Learn. Sign up at mprl.chattlibrary.org to earn badges and be entered to win gift cards.
• The Library is processing new library cards and renewals online, and staff are available to help over the phone by calling (423) 643-7700.

http://www.chattanooga.gov/police-department

• The Chattanooga Police Department will continue to provide law enforcement services to community members and others within our jurisdiction who contact the department. Please see the below information for obtaining reports, vehicles, or other property. As always, if emergency service is needed, please call 911. 
  • To obtain an Accident or Incident Report
    • Online: Purchasetncrash.gov (accident reports only)
    • By mail: Chattanooga Police Dept, 3410 Amnicola Highway, Chattanooga, TN 37406
    • Please include a self-addressed stamped envelope
    • TN Open Records Portal: chattanooga.gov
  • To get vehicles released from tow yard
    • District wrecker owners have been called and informed to release cars that are marked DPPU with proof of ownership.   
  • To pick up property
    • Call (423) 643-5153 in advance to make arrangements

http://www.chattanooga.gov/public-works

• Public access to City-owned parks, trails and bridges/greenways and outdoor spaces is still permitted. 
• At this critical time, we know it is vital to continue to get exercise and fresh air. The City of Chattanooga has two golf courses and you can reserve a tee time at City golf courses here. Additionally, parks, trails and greenways will remain open for activity, we ask that you keep a safe distance and not gather in groups of ten or more, per the CDC guidelines.
• Sewer Payments can be made by mail, phone or online. 
  • Mail: Payment Processing Center, P.O. Box 591, Chattanooga, TN 37401
  • Phone: (844) 989-3672
• For access to the GIS Map click here.
• For questions about the City’s Water Quality program email: ChattanoogaWQ@chattanooga.gov.
• Several Public Works functions such as garbage, recycle, bulky trash, yard waste, and pothole requests can be made via 311 and the CHATT311 app.

http://www.chattanooga.gov/transportation

• CDOT staff may be reached at (423) 643-5950. If no one is able to answer at that time, voicemails that are left for this number will be sent to a staff member’s email and will be listened to and addressed by that staff member. Please note that response may be slower at this time. Staff members are also available directly via email.
• More information on how to contact CDOT staff members is available on our website: https://chattanooga.gov/transportation
  • CDOT construction projects will continue. Please check our Transportation Project Updates for more details.

http://www.chattanooga.gov/youthandfamily

• As of March 14, 2020, all Youth and Family Development Centers have suspended public access and activities until further notice. 
• YFD is providing FREE online tutoring/homework help via Google Hangouts throughout the day from 10 a.m. to 6 p.m. in one-hour increments Monday through Friday. All you have to do is click on the link below to log into the hangout session. Log in at the top of the hour! If you have any questions or concerns, please contact us at education@chattanooga.gov.
• YFD also has Virtual Learning Centers operating at Avondale, Brainerd, Hixson, John A. Patton and South Chatt Centers. To learn more visit cha.city/virtuallearning.
• Several YFD centers and the City Hall Annex are holding appointments to assist seniors with the Senior Tax Freeze Program. To learn more and make an appointment visit cha.city/seniortaxfreeze.
• As of Tuesday, March 24, the City of Chattanooga’s Office of Family Empowerment (OFE) is suspending public access to their offices. Out of an abundance of caution for the health and safety of OFE staff and clients, OFE offices are closed to the public to reduce exposure and spread of the novel coronavirus, also known as COVID-19. Staff will be working remotely to maintain contact with clients and provide limited services. 
  • These services include: 
    • Low-Income Home Energy Assistance Program (LIHEAP), which provides assistance for income-eligible families with home energy bills. Applicants can pick up an application outside OFE offices or access it online at http://www.chattanooga.gov/youthandfamily/office-of-family-empowerment. Applications can be returned to OFE via email at liheap@chattanooga.gov.
    • Information and Referrals, we will continue to help clients with questions about resources available to them through our partners such as United Way 2-1-1 and other agencies and answer questions about specific OFE programs. 
    • At this time, our rent and mortgage assistance program has been suspended until we are back in full operations. However, those who have been impacted by City mandates can find resources at https://connect.chattanooga.gov/covid/covidresources/.
  • For any other questions or assistance please contact the OFE office at (423) 643-6434.