In order to prevent and slow the spread of COVID-19 (Coronavirus), the City of Chattanooga would greatly appreciate the efforts of volunteers like you to make calls to senior citizens to ensure that our seniors have up-to-date information about the virus.

The Centers for Disease Control & Prevention has issued guidance that older adults have a higher risk of developing serious illness from the spread of COVID-19. However, there are steps that they can take to stay healthy. Please help us keep them informed by joining a virtual phone bank. It's fun, easy, and makes a huge difference in the lives of our seniors.

If you encounter a potentially at risk constituent, please let us know by filling out this form.

If you encounter a question from a constituent that you are unable to find an answer on the online resources page, please fill out this form. 

How Do I Volunteer?

  1. If you have a group of individuals that want to volunteer:
    Please have 1 representative from your group email bsatterfield@chattanooga.gov indicating interest in volunteering and the organization your group is associated with.
  2. If you volunteer regularly for a local agency or you are associated with a local agency or organization: 
    Please email bsatterfield@chattanooga.gov indicating interest in volunteering in addition to identifying the organization and 1 reference associated with the organization.
  3. If you are an individual community member:
    Please click the red button above to fill out an application. Someone will be in touch with you with additional information as soon as possible.

Please email bsatterfield@chattanooga.gov with any additional questions. Thank you!

About the Virtual Phone Bank:

  1. What is a virtual phone bank?
    A virtual phone bank is an online platform that allows you to call your neighbors.
  2. What equipment do I need for a virtual phone bank?
    Access to the internet; a phone; and a computer or tablet.
  3. How do I access the virtual phone bank?
    Click the link provided to you after you are approved to volunteer. Once you click the link, you will be asked to create an Action ID. In order to create an Action ID, you will need an email address and you’ll need to create a password. Once you’re logged in, you’ll be provided a script with topics to cover and questions to ask your neighbors to make sure they’re informed with the latest information. You can view an example of what you will be saying by clicking this link.  
  4. I logged in and made about 20 calls then I logged out to take a break. When I logged back in I was asked to enter a virtual phone bank code. What’s the code?
    2959E3A-267538
  5. How many people should I call?
    A state of emergency has been declared for the City of Chattanooga, the State of Tennessee, and the entire United States. Please call as many neighbors as possible.
  6. Should I leave messages and voicemails?
    Generally, we ask that you focus on speaking with as many people as possible, because the people you speak with can then share the information they receive with other people. But if you would like to leave messages, that’s fine.
  7. If I don’t leave messages, how many times should I let the phone ring before I hang up and move to the next call?
    Four
  8. What are the best times of day to call people?
    Please do not call people before 8 AM or after 9 PM each day.
  9. What’s the age group of people in the list?
    60 years old and up.

Contact Us:
Brooke Satterfield

Project Coordinator, Office of Mayor Andy Berke
bsatterfield@chattanooga.gov
423-643-7810

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