Performance Management in Chattanooga


Peak Academy
Departmental Measures
“The Budgeting for Outcomes (BFO) process builds the City of Chattanooga's budget from the ground up. BFO is designed to support transparency, accountability, and collaboration so that we can produce a budget that embodies our community values.”

The BFO process is an initiative that requires responsible spending. Before the fiscal year begins, departmental heads who wish to receive city funding must submit requests for funding, explaining how the money they are requesting will be put to use. In other words, governmental departments must be able to clearly articulate what they are spending taxpayer funds on, and what outcome they hope to generate with them. This promotes a greater degree of transparency and accountability, as both constituents and department heads alike know what is expected of that money.

The BFO process also allows for nonprofit agencies, who might not be able to otherwise survive, to receive government funding. Agencies are welcome to apply for government funding through BFO, although they too are required to submit a budget detailing what they plan to spend any money they may be awarded on. This encourages increased efficiency of government funding; as more capable agencies who can better use resources will be awarded funds.

You can learn more at the Budgeting for Outcomes home page, found here.
ChattaData is the performance management tool that tracks, monitors, and makes public our efforts, holding us accountable and helping us achieve our goals.”

ChattaData is the Chattanooga City Government’s performance management dashboard. Since the adoption of an open data program in 2014, Chattanooga’s government’s has tirelessly focused on bettering itself by taking data driven steps to improve how it handles many of the responsibilities and challenges set before it. The city government sets clearly defined, easily measured goals that challenge our governmental departments to become more efficient.

ChattaData serves as landing page for where anyone can monitor the progress the city is making in accomplishing these goals. Constituents and outside observers alike can see what goals the government has set for itself and whether it is meeting those goals, with the most up to date numbers provided for the highest degree of accuracy possible. Chatta Data is split into five different areas: Safer Streets, Growing Economy, Stronger Neighborhoods, Smarter Students & Stronger Families, and High Performing Governments. Each of these represents an area which Chattanooga is dedicated to improving itself through data driven performance management.

You can learn more about and track the progress of these goals at the ChattaData home page, found here.
Peak Academy
The Peak Academy is an initiative hosted by the Office of Open Data and Performance Management, designed to help government employees identify inefficiencies in the workplace and deal with them. Over a five day period, government employees from various departments come together and participate in lectures, discussion, games, and other activities that provide them with the necessary skillset to implement change in a government workspace.

As of June 2017, three different cohorts have graduated from Chattanooga Peak classes, and have proceeded to implement numerous time and cost saving initiatives of their own. With more classes planned for the future, Peak is quickly becoming an important part of the city’s push towards increased performance management.

You can learn more at the Chattanooga Peak Academy home page, found here.
Departmental Measures
Chattanooga’s government is concerned with performance at all levels, and, as a result, the performance of the various governmental departments is measured as well. Departments are required to set and achieve measurable, quantitative goals in the same way the city as a larger body is.

Each month, departments are required to meet with the Office of Open Data and Performance Management and explain what goals they have set and how they are performing in regards to those goals. At the moment, due to confidentiality concerns, this data is kept private, but the city is constantly searching for ways to make data available while exercising necessary restraint.  

Office Blog

About the office

Our Performance Management Department helps encourage better government in several ways. First, through ChattaData, a website dedicated to measuring government improvement towards its efficiency goals. Second, through the Budgeting for Outcomes (BFO) process, which sets goals for how much money we will spend and how close are to meeting those goals. And finally, Departmental Measures, which track how individual departments are performing towards their goals of serving citizens better.

Office of Performance Management and Open Data

(423) 643-7827